Frequently Asked Questions
Everything you need to know about our stylish pet accessories.
How long does shipping take for custom engraved tags?
Since each tag is custom engraved to order, please allow 2-3 business days for production. Standard shipping typically takes 5-7 business days within the continental United States.
Are the tags waterproof and fade-resistant?
Yes, our tags are crafted from high-quality metals and premium resins designed to withstand outdoor adventures, rain, and daily wear without fading or rusting.
What is your return policy for personalized items?
Due to the custom nature of our products, we cannot accept returns on engraved tags unless there is a manufacturing defect or an error on our part. Please double-check your spelling before ordering.
Can I change my engraving details after placing an order?
We begin the engraving process quickly. You have a 1-hour window after placing your order to request any changes by contacting our support team via live chat or email.
Do you offer different sizes for different breeds?
Absolutely. Our collection includes 'Mini' sizes for cats and toy breeds, as well as 'Standard' and 'Large' sizes for medium to giant dog breeds to ensure a comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.